Service operator
Loading operator details…
[Owner must provide: legal entity name in English]
[Owner must provide: tax identification number]
[Owner must provide: registered address in English]
[Owner must provide: public contact and privacy email]
Paddle — Merchant of Record
Paddle.com is the Merchant of Record for Paddle purchases in both Thailand and Global editions: Paddle is the seller to the buyer, processes payment and applicable taxes, and issues the buyer’s invoice/receipt and applicable tax documentation. XBalance supplies the software service, not a second invoice for the same Paddle purchase.
Requesting a refund through Paddle
For purchases through Paddle.com, the Merchant of Record, submit requests at paddle.net or through the support link in your Paddle receipt, with your purchase reference. Paddle assesses and processes refunds under its buyer terms and applicable law. XBalance does not promise that every request will be approved.
Cancelling renewal
Use the subscription-management link in your Paddle email or buyer portal before the next renewal. Cancelling renewal is not a refund request for a paid period. Access ends on the date shown for your subscription. Refunds or disputes may affect access according to the outcome reported by Paddle.
Statutory rights and existing data
Mandatory withdrawal and refund rights remain unaffected. See Paddle checkout for any digital-content conditions. Cancellation or trial expiry alone does not delete existing data; viewing, downloading and exporting existing records remain available.
Individually approved direct transfers
Direct transfer is not the default and is available only to specifically approved companies. Such purchases are outside Paddle’s refund process; contact the service operator below under your written agreement.